FAQ

Questions About National Child Care Connection TM

What is our philosophy?
Who is National Child Care Connection TM?
Why should I sign up?
I already have a website, why should I enter my data on the National Child Care Connection TM website?
How much does it cost to register my childcare facility with National Child Care Connection TM?
Can I try it before I buy it?
Are there any set up fees?
What is the difference between premium and basic accounts?
How do I contact National Child Care Connection TM?
What happens when my free trial expires?

Questions About my Account

When can I cancel my subscription?
How do I upgrade from basic to premium?
How do I reset my password?
What if I forget my password?
What if I forget my account name?

Questions About my WebSpace

How long is the sign up process?
Why don't I get any calls?
What if I have more than 1 facility?
What if I want to change my facility Information?
How often can I update or change my web space?
How do I upload pictures?
Why won't my pictures upload?

What is our philosophy?

National Child Care Connection TM is a service committed to providing parents with a large array of childcare options from which to choose for their most precious possession...their children. The childcare business is not any different than most other industries in that some organizations provide excellent service while others do not. Our hope is to encourage improvement and professionalism in childcare facilities throughout the United States. Our Child Care Provider referral service is designed to enable parents to experience the peace of mind that comes with the ability to do an online review of childcare facilities. This service will help families find what they are looking for in childcare, whether they are searching for a local change in providers or looking for a new provider after being transferred to a new city or state.

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Who is National Child Care Connection TM?

National Child Care Connection™ is a service committed to providing parents with a large array of childcare options from which to choose for their most precious possession...their children. The childcare business is not any different than most other industries in that some organizations provide excellent service while others do not. Our hope is to encourage improvement and professionalism in childcare facilities throughout the United States. Our Child Care Provider referral service is designed to enable parents to experience the peace of mind that comes with the ability to do an online review of childcare facilities. This service will help families find what they are looking for in childcare, whether they are searching for a local change in providers or looking for a new provider after being transferred to a new city or state.

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Why should I sign up?

Our hope is to encourage improvement and professionalism in childcare facilities throughout the United States. Our Child Care Provider referral service is designed to enable parents to experience the peace of mind that comes with the ability to do an online review of childcare facilities. This service will help families find what they are looking for in childcare, whether they are searching for a local change in providers or looking for a new provider after being transferred to a new city or state.

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I already have a website, why should I enter my data on the National Child Care Connection TM website?

The more places your facility appears on the internet, the more likely parents will find it when they are searching for childcare options. We are another lost cost advertising option. Although we can't guarantee that you will get calls, NationalChildcare is committed advertising for you and making sure parents find our site and your listing. We have done a lot of work to make sure internet search engines like Google and Yahoo find our site. We have also placed ads with several top internet advertising firms. Thousands of parent visit our site each month and the number is growing daily.

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How much does it cost to register my childcare facility with National Child Care Connection TM?

A Basic account is free. A premium account is $9.95 a month.

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Can I try it before I buy it?

Yes, every provider is given an opportunity to try a no obligation, 30 day premium account. Simply register by creating an account. Fill in the in take form and save your information. Your facility will be placed at the top of listing for your city and a webspace with the template of your choosing will be immediately posted to the NCCC website.

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Are there any set up fees?

There are no setup fees.

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What is the difference between premium and basic accounts?

The Basic Account provides you with a listing that includes your child care/day care Facility name, address and telephone number.

The Premium Account offers you your own customizable webspace with lot's of space to feature your facility. We optimize the listing to make it more likely that search engines will find your listing. The Premium Account  also includes the following:

Contact Information

  • Map of Facility Location
  • Adult/Child Ratios
  • Pictures of Facility
  • Description of Policies
  • Days/Hours of Operation
  • Available Openings
  • Program Types Offered
  • Fees
  • Staff Education 
  • Age Ranges Accepted
  • Colorful Display/Theme
  • Average Monthly Cost

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How do I contact National Child Care Connection TM?

You can contact NCCC by sending an email to info@nationalchildcareconnection.com

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What happens when my free trial expires?

If you upgrade to a premium account, your webspace and information remains as is on the NCCC website. If you do nothing, your account reverts to a basic offering. The information about your facility will not longer be displayed, but your facility remains on NCCC listing for your city.

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When can I cancel my subscription?

Any time. Simply log into your account and cancel.

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How do I upgrade from basic to premium?

Login into your account. If you have a basic account you can upgrade to a premium by following the instructions on the provider admin page.

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How do I reset my password?

  1. Go to NationalChildCareConnection.com website
   2. Click on Login icon at top of the page. This will bring you to the login page
   3. Login to your existing account. In the spaces provided:
          * Enter your email address (This is your login account name) and
          * your current password
          * Click on "Login Button at the bottom of the page This brings you to the provider admin page.
   4. The provider admin page allows you to update/modify all theinformation about your facility as well as modify your account information. Click on your childcare on the menu on the left.
   5. Click on the Account Tab at the top of the page
   6. Enter your New Password in the space provided
   7. Enter your new password again in the Confirm New Password space
   8. Click Save Button; Your new password has been updated
   9. Logout of the rovider admin area.

Use your new password next time you login to your account.

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What if I forget my password?

If you forget your password, login into your account and click on "I forgot by password". A new password will be generated and sent to your email address. You will get an email from info@nationalchildcareconnection.com with a subject of "Password Reset". Inside will be your new password. Once you have logged in with your new password, you can change it by going into Account tab, in the Provider Admin Area.

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What if I forget my account name?

Your account name is always your email address. Contact NCCC at info@nationalchildcareconnection.com if you have a problem.

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How long is the sign up process?

The sign up process takes just minutes of your time. Much of the information you can enter by simply clicking options. You can also copy and paste in formation into the form from other places  on your computer.

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Why don't I get any calls?

Like any advertisement you place, National Child Care Connection TM cannot guarantee that you will get calls. We do know that over 1000 parents are visiting our site each day and that number continues to grow. Young parents are increasingly using the internet over all other forms of advertisement (i.e newspaper, phone books, etc.). We do know that the more complete and update the information you provide, the more likely you are to get calls. In addition, National Child Care Connection TM is committed advertising for you and making sure parents find our site and your listing. We have done a lot of work to make sure internet search engines like Google and Yahoo find our site. We have also placed ads with several top internet advertising firms.

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What if I have more than 1 facility?

You can can enter multiple facilities under one account. Simply login into your account. On the Admin page, click on add new account.

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What if I want to change my facility Information?

The information on your webspace can be changed anytime. Simply follow the procedure below.

   1. Go to NationalChildCareConnection.com website
   2. Click on Login icon at top of the page. This will bring you to the login page
   3. Login to your existing account. In the spaces provided:
          * Enter your email address (This is your login account name) and
          * your password
          * Click on "Login Button at the bottom of the page This brings you to the provider admin page.
   4. The provider admin page allows you to update/modify all theinformation about your facility as well as modify your account information. Click on your childcare on the menu on the left.
   5. Click update your listing
   6. Add Information about your childcare Facility in form provided, You can also upload up to 5 pictures. The process should take you about 10 minutes;
   7. Save the data you entered.
   8. Logout of the provider admin area.
   9. You can see your webspace the way your potential customers will see it by going to the home page, entering your zip code and finding your listing. (as a premium customer it should be near the top of the first listing page.) 

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How often can I update or change my web space?

You can update your webspace anytime and as often as you want. Simply log into the admin area using your account name and password.

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How do I upload pictures?


   1. Go to NationalChildCareConnection.com website
   2. Click on Login icon at top of the page. This will bring you to the login page
   3. Login to your existing account. This brings you to the provider admin page.
   4. The provider admin page allows you to update/modify all theinformation about your facility as well as modify your account information. Click on your childcare on the menu on the left.
   5. Click on your facility name listed on the left hand side of the screen.
   6. On the drop down menu, click on upload images.
   7. You will be given a tab that will let you find and select pictures on your facility that you already have stored on your computer.

You can upload up to 5 pictures. Pictures must be in jpeg  format.

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Why won't my pictures upload?

The server where  your pictures are stored has a limit of 2MG for each picture.  Pictures with a high resolution often exceed this limit. While these pictures are good for printing, the are not optimium for displaying on the web. The more pixels in an image, the longer it will take to load on your customer's computers.  You can compress( reduce the number of pixels stored with  your picture) without reducing your picture quality  by using the software that came with your camera.

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